Frequently Asked Questions

1. Can I have contact with my loved one while he/she is in treatment at Arms Acres?

Contact with the outside world is limited for our patients. A pay phone is available for patient use with a phone card at short designated times during the day once they are on a rehab unit. There is no payphone on the detox unit. Patients CANNOT receive calls on these pay phones.
There are NO VISITING hours. The only time family can visit is during our family program. Please see information on the Family Program.
Patients can receive mail and packages. All packages will be searched and any contraband will be destroyed.
The address is 75 Seminary Hill Road, Carmel, NY 10512
If there is an emergency and you need to get in contact with a patient, you can do so be leaving a message at the front desk. (800) 989-2676

2. Will I be able to smoke while in Arms Acres?

In accordance with NYS OASAS law, ALL licensed Alcohol and Substance Abuse Campuses are SMOKE FREE. No smoking is allowed on any part of Arms Acres property. Smokers will be provided with medication and smoking cessation therapy to help with this addiction. Any cigarettes that are confiscated will be destroyed. Please do not bring them to Arms Acres for the staff to hold during your treatment.

3. Can my family bring me food and snacks when they come for family program?

Family members are asked to refrain from bringing food into the facility. There is no place to store this food/snack, and patients are not allowed to have food in their bedrooms. This is considered a health hazard and can lead to many problems. For those who require a special diet or dietary restrictions, our staff dietician will help develop a personal meal plan.

4. Is there a barber or hairdresser available to Arms Acres patients for haircuts?

No this service is not available, and we ask that scissors, or clippers be left at home.

5. Does Arms Acres admit 24/7?

We do have the ability to do so, however it is strongly recommended that a phone screening be done with our Intake Director to make sure Arms Acres is the appropriate placement for the patient. The number to call is 888-227-4641.

6. How can I request a copy of my medical records?

Go to www.armsacres.com
Click on Privacy and Patient Confidentiality
Print out the Authorization and Consent to Release Patient Records form
Fill it out completely.
The patient must sign and date, even if the patient is a minor. The parent or guardian must also sign along with the minor.
Fax the completed form to the HIM Dept at 845 704 6173. This fax machine is located in a secure locked file room that only authorized personnel can access.
Expect to receive a response to the request within 10 business days. If the records are not going directly to an after care provider, there is a charge of .75 per page which must be paid prior to releasing records.

7. Is there anywhere I can purchase snacks, soft drinks or personal toiletries?

Arms Acres’ store is open several hours a day for small purchases. There is also an ATM available for patient use.

8. Can I use a credit card in Arms Acres?

The Arms Acres store does not accept credit cards, nor do the pay phones. A credit card can be used to pay a treatment deposit, or balance.

9. Is Arms Acres a locked facility?

Arms Acres is not a locked facility and patients if they choose to leave against medical advice can do so. We request that those patients that choose not to complete treatment find their own transportation home.

Patient Confidentiality & Privacy

Because Arms Acres operates completely confidential programs, please be aware that we can neither confirm nor deny the participation of any person in one of our programs without the properly executed written consent of the person inquired about.

These forms are for printing only.

They can then be filled in and mailed or faxed to the appropriate agencies.

How can I request a copy of my medical records?

Print out the Authorization and Consent to Release Patient Records form

Fill it out completely.

The patient must sign and date, even if the patient is a minor. The parent or guardian must also sign along with the minor.

Fax the completed form to the HIM Dept at 845 704 6173.  This fax machine is located in a secure locked file room that only authorized personnel can access.

Expect to receive a response to the request within 10 business days.  If the records are not going directly to an after care provider, there is a charge of .75 per page which must be paid prior to releasing records.

If you require any further assistance to you, please contact our Health Information Management: msaari@libertymgt.com at 845-225-3400.

Statement Regarding Patient Confidentiality

We adhere strictly to all requirements spelled out in 42 CFR regarding patient confidentiality. By law, we may only communicate with you if the patient has signed a “Consent to Release Information” which incorporates each of the following items:

  1. The name or general designation of the program(s) making the disclosure;
  2. The name of the individual or organization that will receive the disclosure;
  3. The name of the patient who is the subject of the disclosure;
  4. The purpose or need for the disclosure;
  5. How much and what kind of information will be disclosed;
  6. A statement that the patient may revoke the consent at any time, except to the extent that the program has already acted in reliance on it;
  7. The date, event or condition upon which the consent expires if not previously revoked;
  8. The signature of the patient (and/or other authorized person); and
  9. The date on which the consent is signed.

“Although no one can go back and make a brand new start, ANYONE can start from now and make a brand new ending”………Carl Bard
Whether you are looking for substance abuse treatment for yourself or someone you know and love, you don’t have to do it alone. We can help. Our caring and compassionate intake health care professionals are waiting to assist you with your questions and concerns. All information shared with our staff is confidential. Let us help. It’s time to go from pieces to peace…..begin by clicking on the link below.
Recovery is within ARMS reach